Karim Berra, Lead PC Systems Specialist in the School of Public Health, says that what he is most proud of in his work is seeing how his efforts directly help others succeed.
When did you join the School of Public Health, and what do you enjoy about working here?
My journey at the School of Public Health began in July 2017. I enjoy working here because it allows me to contribute to a meaningful mission while doing work I am truly passionate about. I value the opportunity to support faculty, staff and students who are dedicated to improving public health and advancing research. Each day brings new challenges, and I take pride in troubleshooting issues, implementing solutions and helping others use technology effectively. The collaborative culture and supportive colleagues make my work especially rewarding. Being part of a team that ensures smooth operations and strengthens the school’s productivity is something I deeply appreciate.
What’s a typical workday for you like?
A typical workday for me begins by checking emails and reviewing support tickets to prioritize urgent issues. I spend much of the day troubleshooting hardware and software problems, assisting faculty, staff and students with system access, and setting up equipment for meetings or classes. I also work on ongoing projects, such as system updates or improving workflows. Collaboration is key, whether coordinating with colleagues or guiding users through solutions. Managing communications, responding to inquiries and ensuring everything runs smoothly are essential parts of my day. Every day brings new challenges and opportunities to help others.
What about your work are you most proud of?
What I am most proud of in my work is seeing how my efforts directly help others succeed. I remember times when faculty or staff faced urgent technical issues right before classes or research deadlines, and being able to resolve those problems quickly made a real difference. I also take pride in leading projects and fostering a collaborative, solution-oriented environment. While working at the School of Public Health, I achieved my master’s degree in cybersecurity, which strengthened my skills and allowed me to contribute even more effectively to improving system reliability, workflows and overall productivity.
What do you enjoy doing when you’re not at work?
When I’m not at work, I enjoy activities that help me relax, stay active and recharge. I like going for walks, exercising and refereeing soccer games on the weekends, which I find both challenging and rewarding. I also value spending time with family and friends, cooking and traveling. These hobbies help me maintain a healthy work-life balance and return to work feeling refreshed and focused.