Posted by Jeremy Craig on January 6, 2017Christopher Lemley[/caption]For retailers small and large, here’s what the industry can expect in 2017, according to Christopher Lemley, director of the Professional Selling and Sales Leadership Program at Georgia State University’s J. Mack Robinson College of Business.
- Increased customer purchasing from online retailers, with some if not most of those sales coming at the expense of “brick and mortar” retailers.
- Increased purchasing via mobile devices. Smart retailers will keep developing and improving platforms and apps to showcase their offerings. For some retailers, it can still be a laborious task for customers to shop from a mobile device, which discourages customers.
- A return of the old “Sears Catalog Store” concept where customers could order from the catalog by mail or telephone (today, on internet at home and on mobile) and have the merchandise delivered for pickup to a local store. Already retailers such as Best Buy, The Home Depot and Nordstrom are making investments in this at the store level and it will become ubiquitous in the near- to medium-term. This means the separation from a given retailer’s online and brick and mortar boundaries will disappear.
- Subsequently, a smaller brick-and-mortar footprint, fewer anchor stores and closure of existing large traditional department stores.
- Decreased sales in traditional large regional shopping centers and their attendant neighboring strip malls. This will come along with an increased shopping emphasis in “experiential” centers (mixed-use developments), which have housing, restaurants, shopping, entertainment and in some cases museums seamlessly incorporated into the same property boundaries.
- Further development of secure neighborhood hubs where online merchandise can be delivered for customer pickup.
The Robinson College of Business is a community of students, educators, and professionals who specialize in discovering insights that drive smarter business decisions. Home to more Georgia executives than any other school, our programs are designed to push beyond the classroom and offer experiences that bridge the gap between business education and the business world.